We value your privacy and will take measures to protect your personal information. We collect the needed information that is related to your order. This includes the following:
- Email address
- Billing address
- Shipping address
- Credit card Information
Additionally we may also collect information on your IP address, browser type, and Refer URL data. We use this data to prevent hacking attempts, and find out where our visitors are coming from so that we can improve our marketing.
We use your information only to fulfill your order and do not ever sell or redistribute your personal information. Your order, billing, shipping, and order contents data is stored on our server. It is encrypted using a secure layer before it is transmitted over a web server. Please note that we do not store your credit card data. Cookies are small files that reside on your computer and allow us to recognize you on your next visit, or store your shopping cart contents. We use them only to track this information.
If you receive an item that is damage, or you are unsatisfied with your purchase, you must return the item or order within 10 business days of receiving your order.
Mail your returned item to:
Fairmont Royal York Hotel
100 Front Street W. Unit 20A
Toronto, Ontario, M5J 1E3
All orders are shipped within 72 hours Monday – Friday 8am – 6pm.
The rate charged for shipping your order is based on the weight of your products, and your location.
We use the following carriers to deliver our orders: UPS, Canada Post, USPS. As a tracking number is provided by the shipping carrier, we are able to track your package accordingly.